Refund Policy
Refund Policy
At FFR Cutlery & Knives, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued and how the refund process works.
Eligibility for Refunds
Refunds are applicable only if the product meets one of the following conditions:
The item arrived damaged or defective
The incorrect product was delivered
The item is unused and returned in its original packaging
Requests must be submitted within the specified time frame.
Refund Request Timeframe
Refund requests must be made within 7 days of receiving your order. Requests submitted after this period may not be eligible for a refund.
Non-Refundable Items
The following items are not eligible for refunds:
Used or damaged products (not due to manufacturing defects)
Items returned without original packaging
Products purchased during clearance or final sale promotions
Refund Process
To request a refund:
Contact our customer support team with your order number
Provide clear photos or videos if the product is damaged or incorrect
Wait for approval and return instructions
Once approved and received, the product will be inspected before processing the refund.
Refund Method
Approved refunds will be issued to the original payment method used during purchase. Processing time may vary depending on the payment provider.
Shipping Costs
Shipping charges are non-refundable unless the return is due to an error on our part, such as a defective or incorrect item.
Exchange Policy
Exchanges are available for defective or incorrect products, subject to stock availability. Please contact customer support to arrange an exchange.
Delayed or Missing Refunds
If you have not received your refund after processing confirmation, please check with your bank or payment provider before contacting us for assistance.
Contact Us
For refund-related questions or assistance, please contact our customer support team. We are here to help and ensure a fair resolution.