Faq’s
Frequently Asked Questions (FAQ)
Welcome to the FFR Cutlery & Knives FAQ section. Here you’ll find answers to common questions about our products, orders, shipping, and policies. If you need further assistance, our support team is always here to help.
What products do you offer?
We offer a wide range of cutlery products, including chef knife sets, folding knives, kitchen knives, outdoor knives, and related accessories designed for everyday and professional use.
How do I place an order?
You can place an order directly through our website or mobile app. Simply select your desired product, add it to your cart, and proceed to checkout by completing the payment process.
What payment methods do you accept?
We accept multiple secure payment methods. Available options will be displayed at checkout depending on your location and selected currency.
How long does shipping take?
Delivery times depend on your location:
Domestic orders usually arrive within 3–7 business days
International orders may take 7–15 business days
These are estimated timelines and may vary.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email or app notification, allowing you to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to selected international destinations. Customs duties or import taxes, if applicable, are the responsibility of the customer.
What is your return and refund policy?
We offer refunds and exchanges in accordance with our Refund Policy. Refund requests must be submitted within the specified timeframe after delivery and are subject to eligibility conditions.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact our customer support team within 48 hours of delivery with your order number and supporting photos.
How should I care for my knives?
To maintain performance, we recommend hand washing, drying immediately, proper storage, and regular sharpening or honing.
Are your knives suitable for professional use?
Yes. Our knives are designed for both home cooks and professional chefs, offering durability, balance, and reliable cutting performance.
How can I contact customer support?
You can reach our customer support team through the contact details provided on our website or app. We’re happy to assist with any questions or concerns.