Refund policy
At FFR Cutlery Knives, we wholeheartedly stand by the quality of our offerings. For information on returning or exchanging a product, kindly review our comprehensive return and exchange policies detailed below.
Returns and Exchanges Information:
We are pleased to facilitate returns and refunds under the following circumstances:
Defective Items: Should you receive a defective item, you have a window of 30 days from the date of receipt to request either a refund or an exchange for a new, fault-free item
Incorrect Items Received: If you happen to receive an item different from what you ordered, we require that the item be returned in its original, unused condition, complete with its original packaging.
Non-Defective Items: Incase you want to return the item, you may do it within the 30-days window once received. The item return will be accepted if the item returned is in its original packing and not used.
However, there are certain conditions and policies that apply:
However, there are certain conditions and policies that apply:
Refunds or exchanges based on size issues are not possible. It’s crucial to consult the attached size guide on each product page before making a purchase.
Items intended for return must maintain their original condition to be considered for a refund. We are unable to accept returns for products that have been opened and used.
Please take time to thoroughly read product descriptions as a guide prior to making a purchase. While every effort is made to ensure accurate shipping, there may be instances when the item received differs from the description. Should this occur, kindly reach out to us promptly so that we can rectify the situation. Your satisfaction is of utmost importance to us as we highly value your business.
For eligible returns/refunds, the items must be returned in a saleable condition to receive a complete refund. To initiate the return process, follow these steps:
Have your original order number ready.
Contact our 24/7 Customer Service via our Contact us page.
You can also contact us directly at info@ffrcutleryknives.com
Once your return/refund request is approved, we will notify you via email.
Please note the following regarding return shipping:
You will be responsible for covering the shipping costs for returning the item. Return shipping costs are not refundable.
Additionally, please be aware of the following:
Custom and personalized orders are considered final sale and cannot be returned or refunded. Full payment is required for custom orders.
Items marked as discounted or on sale are non-refundable.
Damages and Issues:
Upon receiving your order, we strongly advise inspecting the items. Should you identify any defects, damages, or if you have received the incorrect item, please contact us immediately. This allows us to address the issue and rectify it promptly.
Cancellation Policy:
We regret to inform you that we do not accept order cancellations. However, if you encounter any problems with your order, please do not hesitate to contact us for assistance.