Shipping Policy
Shipping Policy
At FFR Cutlery & Knives, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered so you can shop with confidence.
Order Processing
All orders are processed after successful payment confirmation. Orders are typically prepared and dispatched within 1–3 business days, excluding weekends and public holidays.
During peak seasons or promotional periods, processing times may vary slightly.
Shipping Methods & Delivery Time
We work with reliable shipping partners to ensure timely delivery of your products. Delivery times depend on your location and selected shipping method.
Estimated delivery timelines:
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Domestic Orders: 3–7 business days
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International Orders: 7–15 business days
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.
Shipping Charges
Shipping fees are calculated at checkout based on:
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Order size and weight
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Shipping destination
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Selected shipping method
Any applicable shipping charges will be clearly displayed before order confirmation.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or app notification. This allows you to monitor your shipment status until delivery.
International Shipping
We ship to selected international locations. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Delays & Unforeseen Circumstances
While we strive to meet estimated delivery times, delays may occur due to factors beyond our control, including courier issues, customs inspections, or natural events. We appreciate your patience and understanding in such cases.
Incorrect Address & Failed Deliveries
Please ensure that your shipping address is accurate and complete at checkout. FFR Cutlery & Knives is not responsible for delays or losses caused by incorrect or incomplete address details provided by the customer.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact our customer support team within 48 hours of delivery. Provide your order number and supporting photos so we can assist you promptly.